Posted here for March 4, 2013
I like to shop on the Internet. It's fast and easy. The selection is greater than nearby stores can offer. Perhaps best of all, I can shop right from my computer, any time of the day or night. There's no driving to and from a shopping center, no finding a parking space, no dealing with the weather, etc. I simply turn on the computer, do a search, and I can find almost any product I want.
I've had good luck with the honesty and integrity of the businesses I've had dealings with . . . until recently.
One thing different about on-line shopping is I often don't know where the home base is for an on-line business. I've bought from companies around the country and even around the world. I've made several successful purchases from companies in England, and even one in China.
However, back in September of last year, I found these "Gucci, mem's casual leather shoes," and I sent in an order.
I received an email dated 9-18-12 from Emily Smith (email address: firstname.lastname@example.org). It said:
I followed the instructions and sent money via a Western Union Money Transfer.ok.
I then received an email dated September 9-19-12. The subject: "Order Confirmation No: 49." It said:
Then I waited.Thank you for your order.
Since I sent the money transfer to China, I assumed it would take weeks, perhaps a month or more for my purchase to reach me. (While Emily's email address suggested a shop in the UK, I assumed the shipping point was perhaps the point of manufacture, in Putian, China.)
On October 12th, I wrote to Emily asking when I should expect delivery of my order.
There was no answer.
Then on October 17th, I asked the same question.
On the 19th: same question, no reply.
I asked again on he 31st. No reply.
On November 13th, I wrote: "Please let me know when I can expect delivery, or please refund the amount I paid."
On November 20th, I wrote again. No reply.
On December 1st, I wrote: "Please let me know when and how you will be refunding my money."
On December 4th then again on the 6th, I wrote again. No reply.
On December 11th, I wrote:
Not surprisingly, no reply.Emily, Emily, Emily,
I wrote again on December 17th. Of course: no reply.
On December 23rd, I wrote Emily telling her I plan to write to the Louis Vuitton and Gucchi companies.
On December 24th, I wrote letters (not emails) to Louis Vuitton North American Headquarters, and Gucci Corporate Offices. I said, in part:
Guess what. After more than two months, no reply.Can you help me with this order?
So, I am led to the conclusion either Louis Vuiton and Gucci are in on the scam, or they simply don't care about it.
In either case, I plan to never again purchase a product from either of these companies. I hope you will boycott them as well.
(On February 27th I wrote again to Emily telling her of my plan to post this information on the Internet. As of March 2nd, I received no reply.)